International

If you place an order by phone, fax or mail, there are no automatic emails with tracking numbers generated. However, we will email you your invoice and tracking number for your order.

When will my order ship

Handy Hands typically processes orders with international shipping addresses within 1 to 3 business days of receipt of the order. For orders over $300, please allow additional business days to process. For hours of operation, please check out our Contact Us page.

Once your order has shipped

When an order is shipped, tracking information is sent to the customer. It is the responsibility of the customer to provide the correct shipping address and monitor the progress of their package in transit.

Once a shipment has left domestic handling and entered international borders, Handy Hands is no longer responsible for the tracking of said shipment. All inquiries, from the time of entering international borders, must be taken up by the customer with their local delivery service.

It is the responsibility of the customer to notify Handy Hands of a lost or damaged package in a timely manner.

When your package arrives

When you receive your package, please make sure you received everything you ordered. Please count all your items and make sure nothing is hidden in the packaging.

If anything appears to be missing or incorrect, please check the sales order receipt that came with your box to confirm if an item was canceled.

If all items are correct and match the sales order, but you no longer want one or more of the items, please refer to the International Returns page.

My package is missing

Please check the provided tracking information with your order. If you have a concern that your package is lost, please Contact Us immediately.

It is the responsibility of the customer to provide the correct shipping address, track their package, and notify Handy Hands of a lost or damaged package in a timely manner. Go to the Contact Us page to contact us.

My order has item(s) that are either missing, damaged, or incorrect

Please Contact Us within 2 business days of receipt of order for missing or incorrect items or if any item has been damaged due to shipping.

It is important to us to ensure you are satisfied with your purchase and we will do our best to make things right.

My item is defective

In the rare instance you received a product that appears to be defective, please Contact Us and if possible, please email a picture of the defective product to [email protected].

I wish to make a return or exchange

We make every effort to keep the international shipping costs as low as possible for our customers and we pack orders as economically as possible in order to provide the most efficient shipping cost.

Once an order is packed, the actual shipping charges are calculated. If the actual shipping cost is less than the website shipping cost, we will adjust the amount charged to your credit card or send a PayPal refund.

Additionally, we may also check other shipping carriers such as FedEx/UPS to determine if shipping is cheaper through a different carrier.

Shipping Carrier

Orders are typically shipped either FedEx, UPS, or USPS International Priority Mail. Depending on your country, the available carriers may be limited. Please check the shipping options in your shopping cart.

Custom and country fees

For all deliveries outside of the United States, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or imposition associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.  Handy Hands cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.

Failure to pick-up a package from the post office or failure to pay customs is the responsibility of the customer.

For more information on customs and duties charges, please contact your local customs office.

First-time customers with international addresses

For first time customers only, we always confirm via email the actual shipping costs and inquire if the new customer still wishes to continue with the order.  If you place a comment within your order that you accept the shipping costs, we will automatically process your order.

Combining international orders

If we are processing more than one order for you at a time that has the same international shipping address, we will do our best to combine the orders to save on shipping charges. Please keep in mind, this is a manual catch and we have multiple individuals processing your order. Please place a comment with the order or Contact Us as quickly as possible to let us know to combine orders. Please remember, once the order has shipped (a tracking number is sent), then we can no longer combine the orders.

If you do not want orders with the same shipping address combined, please include a comment within the order or Contact Us as soon as possible after placing the order.