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FAQs
Order Help (Domestic)
When will my order ship?
Within 1 to 2 business days of receipt of the order. For orders over $300, please allow an extra business day to process. For hours of operation,please check out our Contact Us page.
Order confirmation
Once an order has been placed online, an order confirmation number is automatically provided on the page. Additionally, you will receive an automated email. Please note, for credit card paid orders, there may be a slight delay in receiving this email due to a manual processing requirement on our end).
If you do not see an email, please check your spam folder and ensure you can receive emails from [email protected].
Orders placed via phone, fax, or by mail, there is no automatic order confirmation email.
Your order shipped
An automatic email with tracking information is sent to the customer via the provided email. It is the responsibility of the customer to provide the correct shipping address and monitor the progress of their package in transit.
Orders placed via phone, fax, or by mail, tracking information is sent if an email is provided.
My package is missing
Please check the provided tracking information with your order. If you have a concern that your package is lost, please Contact Us immediately.
It is the responsibility of the customer to provide the correct shipping address, track their package, and notify us of a lost or damaged package in a timely manner.
Your packaged arrived
Open your package and verify that everything listed on your sales order receipt is in the box. Be sure to look through the packing materials for any hidden items. If you notice any discrepancies, please Contact Us.
My order has missing, damaged, defective, or incorrect items
Please Contact Us within 2 business days of receipt of order. If appropriate, please include a picture for damaged or defective items.
Your satisfaction is our priority, and we are committed to resolving any issues to ensure you are happy with your purchase.
Returns (Domestic)
- To initiate a return, Contact Us within 7 days of receiving your order. A Return Authorization # will be given, which is required for the acceptance and processing of your return.
- Complete the Return form that came with your package or you can download a copy. Please ensure all required information is filled out/followed.
- Shipping fees are the responsibility of the customer.
- All returned products must be unused, in original packaging, and in the same condition in which it had been received.
- You will receive a refund (or credit towards a new order) matching the original amount you spent on the product, excluding shipping costs. Note: Any discounts/sales will be adjusted accordingly.
- Some items such as closeout, not perfect, limited, custom design, Lizbeth color samples, etc. are not returnable.
Handy Hands reserves the right to refuse the return and can charge a minimum 15% restocking fee if these conditions are not met.
Out of Stock Items
Notify Me
For out of stock items, a "Notify Me" button can be clicked allowing you to enter your email address. Once signed up for notification, you will receive an automatic email letting you know the item is in stock and available for purchase. By entering your email address in this notification, we do not automatically add your email to any distribution lists.
Back Ordered Items
At this time we do not place out of stock items on back order. If an item on your order is out of stock, the item will be removed from the order and payment adjusted.
Shipping Options (Domestic)
What are domestic shipping addresses?
This includes shipping addresses within the US and US territories such as Puerto Rico and Virgin Islands. This also includes shipping to military bases (APO/FPO/DPO).
What does "Shipping our Preference" mean?
For shipping addresses within the continental US (48 States), there is a “Shipping our preference” option. If you select this option, we select the carrier/service. We typically ship either USPS Priority Mail, USPS Ground Advantage, or UPS Ground.
If an order qualifies for free shipping and is selected at checkout, shipping is our preference. If a specific shipping method is selected such as UPS Ground, the shipping charge is applied and it is shown at checkout. Examples of orders that qualify for free shipping:
- Retail orders over $100 for shipping addresses within the continental US.
- Retail orders over $175 for shipping addresses in Alaska, Hawaii, PR, and all US Territories.
- Free shipping within the US for current subscribers with qualifying orders.
How can I expedite my package?
If you need your package quickly, you can select UPS Next Day Air to receive your package sooner. Our website will provide the shipping costs based on your shipping address and estimated box weight within your Shopping Cart.
Please note, we typically processes orders within 1 to 2 business days of receipt of the order. If you are unsure you will receive your package by a specific deadline, please Contact Us as soon as possible.
Combining Orders
At this time, our system does not have the ability to automatically combine orders. If you place more than one order, please request as soon as possible to combine your orders (you can include a comment with the order or you can Contact Us). When an order is combined, we manually adjust the shipping charges. Please remember, once the order has shipped (a tracking number is sent), then we can no longer combine the orders.