What are international shipping addresses?
Address outside of the US and US territories such as Puerto Rico and Virgin Islands.
Why is international shipping so expensive?
We make every effort to keep the international shipping costs as low as possible for our customers and we pack orders as economically as possible in order to provide the most efficient shipping cost.
Once an order is packed, the actual shipping charges are calculated. If the actual shipping cost is less than the website shipping cost, we will adjust the amount charged to your credit card or send a PayPal refund.
Additionally, we may also check other shipping carriers such as FedEx to determine if shipping is cheaper through a different carrier.
Orders are typically shipped either FedEx, UPS, or USPS International Priority Mail. Depending on your country, the available carriers may be limited. Please check the shipping options in your shopping cart.
Custom and country fees
For all deliveries outside of the United States, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or imposition associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Handy Hands cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.
Failure to pick-up a package from the post office or failure to pay customs is the responsibility of the customer.
For more information on customs and duties charges, please contact your local customs office.
First-time customers with international addresses
For first time customers only, we always confirm via email the actual shipping costs and inquire if the new customer still wishes to continue with the order. If you place a comment within your order that you accept the shipping costs, we will automatically process your order.
Combining international orders
If we are processing more than one order for you at a time that has the same international shipping address, we will do our best to combine the orders to save on shipping charges. Please keep in mind, this is a manual catch and we have multiple individuals processing your order. Please place a comment with the order or Contact Us as quickly as possible to let us know to combine orders. Please remember, once the order has shipped (a tracking number is sent), then we can no longer combine the orders.
If you do not want orders with the same shipping address combined, please include a comment within the order or Contact Us as soon as possible after placing the order.
If you have questions about an order
Refer to the International Order Help page for more information relating to a lost package, missing items, damaged packages, etc.