International Order Help
How we confirm your order
When you place an order online, you will receive an automatic order confirmation email and a second email when your order ships which includes a tracking number. If you do not receive these emails, please check your spam folder and make sure you are set to receive emails from [email protected].
If you place an order by phone, fax or mail, there are no automatic emails with tracking numbers generated. However, we will email you your invoice and tracking number for your order.
When will my order ship
Handy Hands typically processes orders with international shipping addresses within 1 to 3 business days of receipt of the order. For orders over $300, please allow additional business days to process. For hours of operation, please check out our Contact Us page.
Once your order has shipped
When an order is shipped, tracking information is sent to the customer. It is the responsibility of the customer to provide the correct shipping address and monitor the progress of their package in transit.
Once a shipment has left domestic handling and entered international borders, Handy Hands is no longer responsible for the tracking of said shipment. All inquiries, from the time of entering international borders, must be taken up by the customer with their local delivery service.
It is the responsibility of the customer to notify Handy Hands of a lost or damaged package in a timely manner.
When your package arrives
When you receive your package, please make sure you received everything you ordered. Please count all your items and make sure nothing is hidden in the packaging.
If anything appears to be missing or incorrect, please check the sales order receipt that came with your box to confirm if an item was canceled.
If all items are correct and match the sales order, but you no longer want one or more of the items, please refer to the International Returns page.
My package is missing
Please check the provided tracking information with your order. If you have a concern that your package is lost, please Contact Us immediately.
It is the responsibility of the customer to provide the correct shipping address, track their package, and notify Handy Hands of a lost or damaged package in a timely manner. Go to the Contact Us page to contact us.
My order has item(s) that are either missing, damaged, or incorrect
Please Contact Us within 2 business days of receipt of order for missing or incorrect items or if any item has been damaged due to shipping.
It is important to us to ensure you are satisfied with your purchase and we will do our best to make things right.
My item is defective
In the rare instance you received a product that appears to be defective, please Contact Us and if possible, please email a picture of the defective product to [email protected].
I wish to make a return or exchange
If you would like to return or exchange an item, please refer either the International Returns page.