Returns (Domestic Only)

International orders

For international orders, please refer to our International page.

Gift Returns

If you have received a gift that was purchase from Handy Hands, you can exchange the item or receive a Handy Hands gift certificate towards a future purchase. Please Contact Us.

Return Policy

If you have received items that you are not satisfied with, please contact us as soon as possible.

  • Contact Us within 7 days of receipt of order.
  • Refund is for the original purchase price of the product and excludes shipping charges.
  • Additional shipping fees are the responsibility of the customer.
  • Handy Hands Customer Service authorizes refunds and returns in advance. A return authorization number will be given for the item(s) you wish to return. A return will not be accepted without a return authorization number.
  • All returned products must be unused, in original packaging, and in the same condition in which it had been received.

Handy Hands reserves the right to refuse the return or can charge a minimum 15% restocking fee if these conditions are not met.

How to Return Item(s)

1. Contact Us to request a return authorization number.

2. Complete the Return/Exchange form enclosed with your order or you can download a copy.

  • On the form, please make sure to include your name, shipping address, and phone number.

3. Pack your Item(s)

  • Place the item(s) you are returning in either the original package or a package of appropriate size. Use packing materials to ensure the item(s) arrive safely and undamaged. Note: if items are received in damaged condition due to poor packaging, a full refund may not be given.

5. Once we receive your returned item(s)

  • The returned item(s) will be inspected to ensure they have been unused, in original packaging, and in the same condition in which they had been received. If these conditions are not met, a minimum 15% restocking fee may be applied. Additionally, if items are received in damaged condition due to poor packaging, a full refund may not be given.
  • Refund credit is for the original purchase price and the original shipping fees are nonrefundable.
  • We will apply credit to your original payment method (credit card or PayPal). The refund will be made 3-5 business days after receiving the returned items. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of receipt of returned item(s).

Ship to:

Handy Hands

Attn: Returns

578 N 1800 E Rd

Paxton, IL 60957

 

5. Once we receive your returned item(s)

  • The returned item(s) will be inspected to ensure they have been unused, in original packaging, and in the same condition in which they had been received. If these conditions are not met, a minimum 15% restocking fee may be applied. Additionally, if items are received in damaged condition due to poor packaging, a full refund may not be given.
  • Refund credit is for the original purchase price and the original shipping fees are nonrefundable.
  • We will apply credit to your original payment method (credit card or PayPal). The refund will be made 3-5 business days after receiving the returned items. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of receipt of returned item(s).
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