Frequently Asked Questions

What are your hours of operation?

Please refer to our Contact Us page for our business hours and holiday closure days.

Do you ship Internationally?

Yes! Please check out our International page for more information about international shops, shipping, etc.

Do you have a list of International shops?
When will my order ship?

For domestic shipping addresses, Handy Hands typically processes orders within 1 to 2 business days of receipt of the order. For orders over $300, please allow an additional business day to process. For additional information, refer to our Domestic Shipping page.

For international orders, please refer to our International Shipping page.

What does "Shipping our preference" mean?

If you select “Shipping our preference,” our standard shipping policy (Domestic Shipping Addresses) is to ship your package via USPS Priority Mail or UPS Ground.

However, you have the option to select USPS Priority Mail or UPS if you have a specific preference.

Refer to the following pages for more information: Domestic Shipping or International Shipping.

Can I return or exchange an item?

Yes, we do accept returns and exchanges. Please refer to our Return page and Exchange page for more information.

Can I expedite my package?

Yes, please refer to our Domestic Shipping page.

What should I do if my order has item(s) that are either missing, damaged, or wrong?

Please refer to our Order Help page for domestic orders.

For international orders, please refer to our International Order Help page.

I think my product is defective?

In the rare instance you received a product that appears to be defective, please Contact Us and if possible, please email a picture of the defective product to [email protected].

I placed multiple orders, can I combine them?

We can combine orders and adjust shipping charges so long as:

  • the orders have not shipped.
  • You have Contacted Us to combine the orders or include a note within the order.
What thread size should I use?

Our Handy Hints page provides useful tips. Check out the Guide to Thread Size article to help answer this question.

What size of hook/needle should I use?

Please refer to our Thread to Tool Size Chart page.

How do I know if a tatting pattern is for the shuttle or needle?

Please refer to article, Are Tatting Patterns Different for Shuttle and Needle Tatting?, to answer this question.

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